On September 30, the Nassau County Clerk’s computerized real property index was scheduled for an upgrade and transition to an online system.  The change-over experienced massive failure, resulting in the disruption of examining records.

The Nassau County Clerk has not responded to multiple calls and emails requesting information and comment, as of 3:45 PM Oct 2, 2015.

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Certain Underwriters have notified their agents that all closing transactions must be cleared by the legal department until further notice.

The following report is compiled from verbal accounts provided by examiners and agents familiar with the situation. 

THE FOLLOWING INFORMATION HAS NOT BEEN INDEPENDENTLY VERIFIED BY NYSLTA.

As part of the conversion, eight computers were removed from the public computer bank.

On Thursday Oct 1 , three print-capable computers were available to the public to access the old system.  Examiners were restricted to a 15 minute session.

On Friday, October 2, four more computers were added to view the old system but these newly added machines were not connected to printers.

Access to the old system is to be maintained until the new system is fully functional.

The Clerk has announced no plans to computerize records prior to 1992.

The new system is designed to cover 1992-current date. It was discovered that data from July 1 – September 30, 2015 was not found. On-site techs stated this should be fixed by next week.

The new system was also found to have gaps and omissions on the data prior to July 1, 2015, making this system unreliable.

Examiners in Mineola reported the technicians were helpful and professional, talking to Examiners and taking note of problems.

When the new system is operational it will be accessed online without a fee, however it will provide recording information such as page count and dates. To get document images, users download the document in its entirely at the rate of $2/page.

This report will be updated as information is available.

NOTE – IF YOU HAVE FIRST HAND INFORMATION ABOUT THE SITUATION IN MINEOLA, PLEASE POST A COMMENT.

COMMENTS SHOULD HAVE A BASIS IN FACT AND NOT DISPARAGE ANY INDIVIDUAL OR ORGANIZATION.  

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