Customer Update – January 2, 2023

Dear Valued Customer,

During the past 24 hours, we have confirmed that all databases are complete and in good order. We continue to run maintenance checks to verify all back-up systems are working as intended. As of this moment, we have 93% of the infrastructure fixed and running and we are working with Citrix to check connectivity.

I was hopeful that our applications would be back online for you Tuesday. I am sorry but that will not yet be possible. We are still testing basic functionality and will move to more detailed testing later this evening to make sure the programs are working as intended.

I am so encouraged that no data was lost or damaged. Our teams are working as fast as possible to verify the applications are working properly.  While I still do not have an absolute timeline, I am hoping Wednesday they will have made enough progress to put you back in business.

Please accept my apologies and appreciation for your understanding.

Deborah Ball, CEO

Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o)800-588-2688 M-F 7am-6pm Eastern | f)866-540-1072