Customer Update – January 9, 2023

Dear Valued Customer:

Last night and today our team of specialists have continued to carefully bring our systems out of “protection mode.”  I support our very conservative approach of copying all data and images prior to completing their examination and validation.  While this approach requires space and time, it is the safest way to operate.

As I have mentioned previously, we are working with cyber specialists every step of the way and are taking no risks with your data.  The team is working in shifts, 24 x 7, to bring your offices back on-line as soon as possible.  Nothing is more important.  

The work this week will consist of:  integrating additional space, copying what we have, working to restore full functionality while analyzing and validating all slices of data.

Regardless of our conservative approach, we recognize the critical situation we are all in and work with the utmost sense of urgency.  

Thank you for your understanding.  I will keep you updated throughout the week.

Deborah Ball, CEO

Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o) 800-588-2688 M-F 7am-6pm Eastern | f) 866-540-1072