Dear Valued Customer:

At the end of the day today, we received additional hardware resources to assist in the validation of servers and data.  Over the coming days we expect additional infrastructure resources which will accelerate our efforts toward getting you working as quickly as possible.

Internally, working with our cyber recovery team, we have implemented an additional endpoint detection and response solution which protects all of our hosted and HQ infrastructure. This solution aided in the containment and removal of suspicious files and malware resulting from this cyber-attack. The endpoint detection actively scans and monitors our entire infrastructure.  This will remain in force indefinitely.

Externally, we have recommended that all customers change the access password given to Cott.  In addition to creating new ones, implementing a multi-factor authentication password, and only enabling the access for Cott staff when you need assistance, are ways to protect your network.

These are some of the steps that allow us to work together and to be as secure as we can in our partnership.

As I mentioned yesterday, the work this week will consist of:  integrating additional space, copying what we have, working to restore full functionality while analyzing and validating every step of the way.   Being diligent requires patience which I have personally run out of!   I am sure you have too.  I can only hope to bring you better news with each passing day. 

Thank you for your understanding.  I will keep you updated throughout the week. 

Deborah Ball, CEO

Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o) 800-588-2688 M-F 7am-6pm Eastern | f) 866-540-1072