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Posted By Robert Treuber,
Friday, March 10, 2023
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Land Title Association Member Company DataTrace reports issues with land records company IQS
" (There are) sporadic outages with Info Quick Solutions (IQS) system for the below counties in New York state. ... In addition, this issue is affecting both the online system and computers at the specific counties ... The counties affected are as follows: Albany Allegany Broome Cayuga Chautauqua Columbia Cortland Delaware Essex Franklin Fulton Genesee Greene Hamilton Herkimer Jefferson Lewis Madison Montgomery Niagara Oneida Orange Oswego Otsego Putnam Rensselaer Saratoga Schohaire Steuben St Lawrence Sullivan Ulster Warren Washington Yates
Tags:
County Clerk
IQS
Land Records
service outage
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Posted By Robert Treuber,
Thursday, January 12, 2023
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Dear Valued Customer: We did receive our large order from Dell. It has been installed and is integrating into our infrastructure. This finally gives us the room we need to copy all files, repair and reconnect virtual machines, and then test to make sure all functionality has been completely restored. Fortunately, I can confirm that our storage area network (SAN) is in good shape. The plan for Thursday is more of the same: integrating additional space, copying what we have, working to restore full functionality while analyzing and validating every step of the way. Every minute counts and 24 x 7 will remain in force until your offices are up and running. We ARE making progress. I am sorry this is taking so long and thank you for your understanding. Deborah Ball, CEO Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o)
800-588-2688 M-F 7am-6pm Eastern | f)
866-540-1072
Tags:
Cott Systems
County Clerk
Land Records
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Posted By Robert Treuber,
Sunday, January 8, 2023
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| Our IT team and technical cyber specialists worked over the weekend to try to bring our systems back to full functionality. However, recovering from the cyber-attack is still dominating our systems. The cyber recovery phase requires several steps. To complete those steps, we continue to need much more space than we normally use for operations. With the worldwide hardware shortage, even emergency orders are taking too long. Over the weekend we had: one promised order never appeared, one order was found to be not compatible (though the dealer had insisted it would be), one small order finally arrived today that has allowed us to begin to work on some of the necessary basic functions. On Tuesday, January 10, we expect a substantial shipment to arrive. Once it arrives, we estimate that we will need 24-48 hours to work with our technical experts to bring the system up then verify and validate all data. I am disappointed that this process is so lengthy. Last week, we hurried to give all customers the option of working again. I was very encouraged! However, the combination of everyone going on-line at once, along with our cyber recovery steps continuing to run, overloaded our system and it went into “protection mode.” We cannot let that happen again. As we become fully functional, we will methodically bring customers back on line. Unfortunately, we must take this day-by-day and the timeline cannot be established yet tonight. We will continue to inform you as soon as we know more so that you may plan your week. I wanted to be able to provide you with better news tonight. I am so sorry we are all dealing with this terrible situation. Deborah Ball, CEO |
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| Cott Systems, Inc.|2800 Corporate Exchange Dr., Ste.300|Columbus, OH 43231
o) 800-588-2688 M-F 7am-6pm Eastern|f) 866-540-1072 | | |
Tags:
Cott Systems
County Clerk
Land Records
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Posted By John Sauers - Frontier Abstracrt & Research,
Tuesday, January 3, 2023
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Customer Update – January 2, 2023
Dear Valued Customer,
During
the past 24 hours, we have confirmed that all databases are complete
and in good order. We continue to run maintenance checks to verify all
back-up systems are working as intended. As of this moment, we have 93%
of the infrastructure fixed and running and we are working with Citrix
to check connectivity.
I
was hopeful that our applications would be back online for you Tuesday.
I am sorry but that will not yet be possible. We are still testing
basic functionality and will move to more detailed testing later this
evening to make sure the programs are working as intended.
I
am so encouraged that no data was lost or damaged. Our teams are
working as fast as possible to verify the applications are working
properly. While I still do not have an absolute timeline, I am hoping
Wednesday they will have made enough progress to put you back in
business.
Please accept my apologies and appreciation for your understanding.
Deborah Ball, CEO Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o)800-588-2688 M-F 7am-6pm Eastern | f)866-540-1072
Tags:
County Clerk
cybersecurity
Land Records
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Posted By Robert Treuber,
Wednesday, December 28, 2022
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FOR IMMEDIATE RELEASE Wednesday, December 28, 2022 Contact: Lisa Dell, Onondaga County Clerk 315.435.2227 Onondaga County, New York–As noted on the Onondaga County Clerk website, on December 27, 2022, my office was informed by a third-party vendor that we use (Cott Systems, Inc.) that they had detected potentially malicious files within their infrastructure around Christmas Day. It is important that it be made clear that no county owned infrastructure or systems were impacted, but rather the third-party vendor that we contract with for the intake, searching and record management of documents filed and/or recorded in our office. Cott Systems has committed to keeping us informed on a daily basis at minimum as to the status update of their systems and my office is committed to sharing that information with the public as well. I would refer you to the County Clerk website for any additional or updated information as that is where we will be sharing it with everyone. Sincerely, Lisa Dell Onondaga County Clerk 401 Montgomery Street Syracuse, New York 13202 315.435.2229 Office 315.435.3455 Fax
Tags:
Cyber
Land Records
Onondaga
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Posted By Robert Treuber,
Tuesday, May 3, 2022
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Contact Information for NY City Register(As of May 2, 2022) City Register Contacts: Deputy City Register-Borough Offices Betsy Hernandez: 212 -291-4983 Hernandezb@finance.nyc.gov Brooklyn: Assistant Deputy City Register Marie Prasad 718-488-2770 prasadr@finance.nyc.gov Queens: Assistant Deputy City Register Vanessa Goodwin: 718-588-2319 goodwinv@finance.nyc.gov Bronx: Assistant Deputy City Register Edith Ladson-Tolbert: 718-920-2869 Ladson-tolberte@finance.nyc.gov Deputy City Register-Manhattan Sharon Kelly: 212-291-4676 Kellys@finance.nyc.gov Nilsa Santiago-Supervisor 212-291-2727 santiagon@finance.nyc.gov Topographic Services Contacts | Manhattan | Bronx | Brooklyn | Queens | | https://www.manhattanbp.nyc.gov/land-use/topographic-services/ 431 West 125th Street New York, NY 10027 212-669-8300 maproom@manhattanbp.nyc.gov Contact: Hector Rivera, Topographical Bureau Associate 212-669-4388 hrivera@manhattanbp.nyc.gov Anthony Gulotta, P.E. 212-669-8138 agulotta@manhattanbp.nyc.gov | https://bronxboropres.nyc.gov/topography/ 851 Grand Concourse, Room 206, Bronx, NY 10451 Contact: Radley Kenneth Ciego rciego@bronxbp.nyc.gov Topographic Engineer Dan Donovan ddonovan@bronxbp.nyc.gov Topographic Consultant | https://www.brooklyn-usa.org/topography/ 209 Joralemon Street, RM 340, Brooklyn, NY 11201 Tel: (718) 802-3919 Email: topoappts@brooklynbp.nyc.gov Contact: Ms. Kellie O’Brien Deputy Director Tel: (718) 802-3989 Email: kobrien@brooklynbp.nyc.gov Ms. Jessica Kallo Customer Service Tel: (718) 802-3813 Email: jkallo@brooklynbp.nyc.gov | https://queensbp.org/topography/ 120-55 Queens Boulevard, Room 316 Kew Gardens, NY 11424 Contact: Mohammed Sadiq, P.E. Chief Engineer Tel: 718-286-2930 Email: msadiq@queensbp.org topo@queensbp.org |
Tags:
Land Records
NYC
NYC City Register
NYC DOF
NYC Register
Topographic Services
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Posted By Robert Treuber,
Tuesday, March 15, 2022
Updated: Tuesday, March 15, 2022
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We received this memo from the NYC Register.
Please be advised of the following updates with regard to the microfilm available from the City Register’s Office. - On March 17, 2022, Brooklyn microfilm will be unavailable at the Queens Consolidated Library. We will be moving the Brooklyn microfilm to a different location in the library for easier access. All other microfilm will be available for requests. The Brooklyn microfilm will be available again at the Queens Consolidated Library beginning March 18.
- On March 22, 2022, Queens microfilm will be unavailable at the Queens Consolidated Library. We will be moving the Queens microfilm to a different location in the library for easier access. All other microfilm will be available for requests. The Queens microfilm will be available again at the Queens Consolidated Library beginning March 23.
We apologize for any inconvenience and would be grateful if you would share this information with your members. Sincerely, Colette McCain-Jacques 1 Deputy City Register Division of Land Records 66 John Street, 13th floor New York, N.Y. 10038 Telephone: 212-291-4714 Fax: 212-361-7132
Tags:
Land Records
Microfilm
NYC
NYC City Register
NYC DOF
NYC Register
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Posted By Robert Treuber,
Thursday, February 24, 2022
Updated: Thursday, February 24, 2022
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An Important Message from the NYC Division of Land Records to the customers of the NYC City Register. We are writing to inform you of important changes to how and where you will be able to access land records for Manhattan and the Bronx. Beginning February 25, 2022, the Manhattan City Register research area will be permanently closed. We will be moving the Manhattan microfilm from the Manhattan office to the first floor of the new Queens Consolidated Library. As of February 28, 2022, all research involving Manhattan land records and microfilm will be conducted in the Queens Consolidated Library. The Manhattan City Register’s Office will continue to handle document submission and pick up, payments, and certified copies of records that are available in ACRIS. Beginning March 4, 2022, the Bronx City Register research area will be permanently closed. We will be moving the Bronx microfilm from the Bronx office to the first floor of the new Queens Consolidated Library. As of March 7, 2022, all research involving Bronx land records and microfilm will be conducted in the Queens Consolidated Library. The Bronx City Register’s Office will continue to handle document submission and pick up, payments, and certified copies of records that are available in ACRIS. We apologize for any inconvenience and would be grateful if you would share this information with your colleagues. If you have any questions about this notice, please contact the Department of Finance via our online customer service portal, www.gov/dofaccount. Sincerely, Colette McCain-Jacques 1 Deputy City Register Division of Land Records 66 John Street, 13th floor New York, N.Y. 10038 Telephone: 212-291-4714 Fax: 212-361-7132
Tags:
Land Records
Manhattan
NYC
NYC City Register
NYC DOF
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Posted By Robert Treuber,
Friday, February 18, 2022
Updated: Friday, February 18, 2022
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We received the following from the Office of the Suffolk County Clerk
................................................. Did you know?
rpGIS will be retired as of March 1, 2022
Please be sure to familiarize yourself with OLIVE before rpGIS is replaced.
OLIVE (Online Land Integrated Viewer Express) Real Property Tax Maps will replace the current rpGIS tax map program all Tax Maps have been imported into OLIVE.
Enhancements
• Improved zooming and panning capabilities.
Instructions
• Open shortcut on desktop
• Enter Webkiosk Username, Password and click Log In the account balance will display. (Must be logged in to purchase)
• Select tab Current, Key/Index Map, Archives, or 1981 Tab.
• Select the Town using dropdown menu.
• Enter the Section Number (5 digits).
• To include villages in your search, check the Include
Villages box.
• Click Search
• Highlight row in search results and click Retrieve
Map, map will load in separate viewer window.
• To purchase full size copy ($5.00) click the email
icon before panning or zooming.
• To view/purchase details on a particular area of
the map use the mouse wheel to zoom in and out,
drag to pan the image; fee for all purchases on a
zoomed in image is $0 .25.
• Problem purchasing a map? Please email
countyclerk@suffolkcountyny.gov with map details.
Tags:
County Clerk
Land Records
Suffolk
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Posted By Robert Treuber,
Tuesday, February 1, 2022
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We received the following information today from the NYC Department of Finance.
We are writing to inform you of some important changes to how and where you will access Bronx land record books and microfilm. From
February 2, we will be moving the Bronx land record books from the
Bronx office to the first floor of the new Queens Consolidated Library.
You will still have access to the
books and microfilm for research during this time, but you will need to
submit a request 24 hours in advance. The Bronx microfilm will remain
available for research in the Bronx City Register’s Office during this
time.
·
Beginning
February 4, Bronx land record books will be available for research in
the Queens City Register Office, located at 144-06 94th Avenue, Jamaica,
Queens 11435. In the meantime, if you need to
access the Bronx land record books, the information can be obtained on
microfilm.
·
To request the Bronx microfilm, please contact
LandRecordsResearch@finance.nyc.gov or visit the Bronx City Register’s Office.
(Each customer will be allowed to request up to five rolls of microfilm at a time.) The
Bronx City Register’s Office will continue to handle document
submissions and pick up, payments, and certified copies of records that
are available in ACRIS. Please note that Bronx and Manhattan microfilm will be moved between February 21 and March 4. We apologize for any inconvenience and would be grateful if you would share this information with your colleagues. If you have any questions about this notice, please contact the Department of Finance via our online customer service portal,
www.nyc.gov/dofaccount.
Tags:
Land Records
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