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Superintendent Harris Transforms Consumer Experience and Regulatory Processes with Launch of DFS Connect

Posted By Robert Treuber, Friday, April 4, 2025

Superintendent Harris’s Operations and Technology Transformation Hits Major Milestones with DFS Connect Launch and 1000 Hires and Promotions Since January 2022

 

 

 

The New York State Department of Financial Services (DFS) today launched the DFS Connect platform, marking a significant milestone in the Department’s ongoing operations and technology transformation. Under Superintendent Adrienne Harris’s leadership, over the past three years, DFS has executed a strategic plan to invest in human capital, modernize technological resources, and streamline processes. These efforts ensure that DFS remains a forward-thinking, responsive regulator in an evolving financial landscape.

“Over the last three years, we have cultivated a culture of innovation, invested in new technological infrastructure, and updated key processes,” said Superintendent Harris. “DFS Connect is a pivotal example of how we are innovating to enhance regulatory oversight while making it easier for New Yorkers and businesses to engage directly with the agency,”

Over the course of the next three years, the DFS Connect digital portal will centralize the Department’s interactions with regulated entities and consumers. DFS Connect is eliminating outdated, fragmented systems and replacing them with a single, streamlined platform that enhances efficiency, improves oversight, and ensures better service to businesses and consumers.

With today’s launch, New Yorkers can now submit complaints about prescription drug costs, pharmacy benefit managers (PBMs), and drug manufacturers. Once a complaint is submitted, an individual can track its status in real-time and communicate directly with DFS staff about their issue. By 2027, all consumer complaints and regulatory functions agency-wide, such as licensing, renewals, examinations, financial statements and legal filings, will be handled seamlessly through DFS Connect. 

Since 2022, DFS has prioritized modernizing its regulatory infrastructure to ensure it is well-equipped to manage emerging risks. This has included a comprehensive technology overhaul, the establishment of the agency’s first Data Governance Office, and the hiring of the Department’s first-ever Chief Technology Officer and Chief Risk Officer. These steps have allowed DFS to enhance its analytical capabilities, implement real-time risk monitoring, and improve decision-making processes.

DFS has also invested heavily in strengthening its workforce, hiring and promoting more than 1,000 individuals over the past three years, including the first class of financial services examiner trainees since 2018. Additionally, the Department has expanded its regulatory capabilities by establishing the Climate Division and the Pharmacy Benefit Unit and elevating key operational functions by creating an executive leadership role dedicated to internal operations.

These staffing investments, combined with business process redesign efforts, have eliminated backlogs that had persisted for years. Since implementing a new regulatory tracking system in 2023, DFS has now cleared more than 30,000 backlogged regulatory filings, ensuring more efficient oversight of financial institutions.

The Department will continue to invest in cutting-edge technology, data-driven oversight, and a highly skilled workforce to maintain its status as a 21st-century regulator. By enhancing its efficiency and responsiveness, DFS is not only adapting to the complexities of the modern financial landscape but also strengthening protections for New Yorkers and the financial system at large.

For more information or to sign up for DFS Connect, visit the DFS website or the DFS Connect platform.

Tags:  consumer  DFS  portal  Regulations 

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ANNUAL CERTIFICATE OF COMPLIANCE CERTIFICATION DUE APRIL 15TH

Posted By Robert Treuber, Monday, March 14, 2022
Updated: Monday, March 14, 2022

 

Annual Certifications of Compliance

The Certification of Compliance is a critical governance pillar of the cybersecurity programs of all Covered Entities. Prior to April 15th of each year, all Covered Entities must file a Certification of Compliance confirming their compliance with the Cybersecurity Regulation for the previous calendar year.

 

An entity or individual should only submit a Certification if they were in compliance with all portions of the regulations that applied to that Covered Entity during the time period the Certification covers. Even if a Covered Entity qualifies for an exemption pursuant to 500.19(a), (c), or (d), it has to submit a Certification of Compliance to demonstrate that it was in compliance with the sections of the regulation that apply pursuant to the particular exemption. (The exemption set forth in 500.19(b) is the only exemption that does not require a Covered Entity to file a Certification of Compliance.)

 

Certifications of Compliance for the calendar year 2021 are due by April 15, 2022.  Covered Entities that hold more than one license must file a separate Certification of Compliance for each license it holds.

 

Instructions on how to file a Certification of Compliance can be found by clicking https://www.dfs.ny.gov/system/files/documents/2019/12/cyber_cert_compliance_filing.pdf

 

 

Covered Entities Do Not Need to File New Notices of Exemption
Any DFS regulated entity or licensed person who filed a Notice of Exemption previously does not need to refile a Notice of Exemption. However, if your exempt status has changed, then the entity or individual should amend or terminate their filing through the DFS portal.

 

 

How to File
The DFS Cybersecurity Portal has been redesigned to assist you with your filings. To ensure that filings are matched to the appropriate Covered Entity or licensed person, we encourage the use of an identifying number when filing. Identifying numbers are New York State License number, NAIC/NY Entity number, NMLS number or Institution number. Please make sure that you have your license number available when you make your filing. A look-up feature is included in the Portal for anyone who does not know which number to use.

 

 

To get started please visit the DFS Cybersecurity Portal: https://myportal.dfs.ny.gov/web/cybersecurity/ 

 

 

 

 

 

Tags:  compliance  cyber  cybersecurity  DFS  Licensing  Regulations  technology 

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HERO Act signed by Gov. Hochul

Posted By Robert Treuber, Tuesday, September 7, 2021
Updated: Tuesday, September 7, 2021

 

On September 6, 2021, Governor Kathy Hochul announced the designation of COVID-19 as an airborne infectious disease under the HERO Act.

 

This designation requires all employers to implement workplace safety plans.

 

We reported the passage of this bill on August 6th.

 

Here is a link to the Department of Labor announcement:  https://dol.ny.gov/ny-hero-act

Tags:  Department of Labor  Regulations 

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Guidance to Insurance Producers regarding Electronic Delivery of Notices

Posted By Robert Treuber, Saturday, April 4, 2020

 

Guidance to Insurance Producers regarding Electronic Delivery of Notices

 

Guidance to Insurance Producers regarding Electronic Delivery of Notices Pursuant to new 11 NYCRR § 229.5(b) and 3 NYCRR § 405.6(b)(4)

 

The Department of Financial Services (“Department”) is aware of insurance producers (“Producers”) facing challenges complying with the notice obligations in new 11 NYCRR § 229.5(b) and 3 NYCRR § 405.6(b)(4) described below (“Notice Obligations”).

 

First, regarding obtaining consumers’ consent to electronic communications, please see the Department’s Current Guidance Regarding Electronic Signatures, Transactions, and Filings with DFS.

 

Second, the Department is accommodating Producers by reducing their burden to fulfill the Notice Obligations during the current state of emergency. Specifically, for the duration of the current state of emergency, Producers may comply with the Notice Obligations by emailing the notices to the consumers for which the Producers have email addresses, regardless of whether the consumers have consented to receiving this notice via email.

 

Producers with websites should post the information on their websites as soon as possible. The Department also encourages supplemental dissemination of the content of the Notice Obligations by other means, including social media.

 

Finally, Producers should maintain records of their communications with consumers, electronic or otherwise, used to satisfy the Notice Obligations for a period of time sufficient to satisfy applicable statutes of limitation and, where an action or claim is pending, for such period of time until the matter is resolved. See Office of General Counsel Opinion 05-03-32 (March 24, 2005). In addition, if a Producer obligated itself by contract with its principal, the insurer or insured, to retain records for a period of time, then such obligation, if legally enforceable, must be satisfied, subject to an alternative acceptable to the principal. These communications used to satisfy the Notice Obligations may be subject to Department review, including but not limited to, on examination.

 

Below is a summary of the insurance producer requirement in the relevant emergency regulations.

New 11 NYCRR § 229.5(b) and 3 NYCRR § 405.6(b)(4) require a licensed insurance producer who services an in-force life insurance policy, annuity contract, or fraternal benefit society certificate or who procured a property/casualty insurance policy for the policyholder or contract holder to mail or deliver notice to the policyholder or contract holder of the provisions of 11 NYCRR 229 and 3 NYCRR § 405.6 within ten business days following the promulgation of 11 NYCRR 229 and 3 NYCRR § 405.6.

 

Tags:  Coronavirus  COVID-19  DFS  disclosure  Regulations 

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20 Questions

Posted By Robert Treuber, Tuesday, January 28, 2020

 

The following statement and the attached document were approved by the Executive Committee at the January 2020 meeting.

 


The New York State Land Title Association (NYSLTA) is a trade association representing the interests of persons and companies actively engaged in the title insurance industry in New York State.

 

The NYSLTA is devoted to advancing the interests of all those involved in abstracting, examining or insuring title to real property. Our work benefits all title professionals in New York, including title insurance companies, abstract companies, title insurance agents, law firms, individual attorneys, surveyors and others actively engaged in real estate matters.

 

The Association and its members frequently have questions regarding the laws and regulations governing the title insurance business in New York. In an effort to protect consumers, educate our members and to ensure compliance, NYSLTA has compiled the attached Frequently Asked Questions and Answers, including links to the appropriate New York State laws or regulations.

 

 

 Attached Files:

Tags:  compliance  Consumer protection  cybersecurity  data security  Executive Committee  Reg 206  Regulations 

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Recap and Status of Litigation

Posted By Jean Partridge, Agent Section Vice-chair, Wednesday, August 1, 2018

 

The recent decision by Judge Rakower and the ensuing developments have been overwhelming to understand at times.  Much of this complexity was explained at the two Town Hall meetings but of course every member was not able to attend those sessions.

Therefore, we are providing you with a brief summary of the status of the litigation below.  I will do my best to keep this simple and concise.

  •     We brought our suit in the NY State Supreme Court in New York County.
  •     The case was assigned to Judge Rakower and pleadings were filed by our attorneys.
  •     The Attorney General’s (AG) office representing the DFS replied to our pleadings and we responded.
  •     A hearing was held before Judge Rakower on  June 14, 2018.
  •     Judge Rakower rendered a decision on July 5th.
  •     The decision effectively nullified Regulation 208 in its entirety.
  •     The AG filed a notice of appeal on July 6th.
  •     The AG immediately notified our attorneys of their intention to seek an emergency stay of the judge’s decision. An emergency stay, If granted , would postpone the judge’s ruling of annulling the regulation and “reimpose” the Regulation 208 until the case was heard on appeal in the Appellate Division).
  •     The AG later informed our counsel that they would NOT be seeking an emergency stay.
  •     Both the AG and NYSLTA must file additional pleadings with the Appellate Division prior to the next court appearance.


The earliest this matter could come before the Appellate judges is October. Given the congestion of the court’s schedule, it could slip to late October or later.  Until then, the regulation 208 is annulled.   All other regulations pertaining to the title industry remain in effect.

 We will continue to keep you advised.

Tags:  Article 78  DFS  litigation  Reg 208  Regulations 

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Report to The Membership on Litigation

Posted By Robert Treuber, Sunday, July 8, 2018
Updated: Sunday, July 8, 2018

 

To NYSLTA Members –

 

As you may have seen in the New York Times, The NY Law Journal, Crain’s NY and The Real Deal, on July 5, 2018, Judge Eileen Rakower in New York County Supreme Court ruled in favor of the NYSLTA, Venture Title and Great American Title Agency by declaring NYDFS Regulation 208 annulled in its entirety.

 

The following day, the DFS filed an appeal with the Appellate Division.

 

The judge’s ruling and the DFS appeal can be viewed online, here: https://bit.ly/2KO7u8T

 

There is a natural exuberance at our victory in Supreme Court and a sense of vindication. These emotions are to be enjoyed but tempered with an understanding of the “big picture” and the realization that this matter is not yet settled.

 

First, act professionally.
When this is all behind us, there will still be a DFS and we will still be a regulated industry. Heed the advice of Ron Burgundy and “stay classy”. This is not a time for grandstanding and chest-thumping.

 

Second, be mindful of everything we have learned about DFS in this process.
We can assume greater scrutiny, an expanded market conduct investigation and efforts to provide evidence for the DFS claims of deceptive practices. Don’t give your adversary the rope she will use to hang you.

 

The “safe harbor” is to operate one’s business conservatively.  Are your disclosures in order? Are you fully in compliance with Regulation 206? Does your cybersecurity program meet all requirements of the regulation?

 

Third, silence is golden.
Resist the lure of a request for comment from a reporter “on a tight deadline”. If you have seen some of the news stories, you can see how innocuous statements can appear disparaging to the entire industry.

 

As we learn more about the implications of the DFS appeal, more information will be forthcoming to Members. Town Halls are being planned for Westchester and Long Island. Details to follow.

 

The Underwriters and the Agent Members have funded a significant victory for the title industry. A handful of people have dedicated hundreds of hours to prosecuting this case for the benefit of everyone.

 

Thank you for your support.

 

Thank you for being the New York State Land Title Association.

 

 

 

 

Tags:  Article 78  DFS  litigation  Reg 208  Regulations 

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Article 78 Update

Posted By Robert Treuber, Monday, June 18, 2018
On June 14, 2018, Judge Rakower granted the request for a stay on the filing of a premium rate reduction, per Regulation 208.

Please see the attached document.

 Attached Files:

Tags:  Article 78  DFS  Reg 208  Regulations 

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Article 78 Litigation – Key Dates

Posted By Robert Treuber, Monday, April 23, 2018
Updated: Monday, April 23, 2018

 

Article 78 Litigation – Key Dates

 

Originally filed on February 20th, our litigation to oppose DFS regulation 208 is reaching a critical juncture.

 

On April 13th the Attorney General’s Office, as attorney for DFS, filed their response to our petition.

 

At this time, our legal counsel Gibson Dunn Crutcher is preparing our reply to the DFS.  The reply document will consist of only two dozen pages. It will be filed on May 1st with the Supreme Court of New York, county of New York.

 

The judge, Hon. Eileen A. Rakower, will hear oral arguments on May 8th.

 

What happens next is not certain.

 

Judge Rakower may issue her ruling from the bench on May 8th or she may decide to issue a written decision at a later date of her choosing.

 

The Officers have been working closely with our legal counsel to inform their filing with technical information about the title industry and the history of our relationship with the DFS and the Insurance Department.

 

While this matter makes its way through the court, the Association continues to lobby our legislators for support of bills which will correct many of the problems created by the DFS and their regulation 208.

 

Whatever the outcome of the litigation, the title industry needs to pass the Seward-Cahill bill (S6704/A8467) and the Golden-Abbate bill (S7901/A10207) to establish limits on the DFS and to protect homebuyers.

 

All title professionals, Members and non-members, are urged to attend Lobby Day in Albany on May 15th and to respond to the Title Action Network Alerts.

 

(If you want more background on this, look at the previous Newsblog item titled “The Long Game”, posted on April 12, 2018)

 

 

Tags:  Article 78  DFS  EC  litigation  lobbying  Reg 208  Regulations 

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The Long Game

Posted By Robert Treuber, Thursday, April 12, 2018
Updated: Thursday, April 12, 2018

 

The current issue of City and State Magazine is dedicated to the topic of insurance.  You can read it online here - https://issuu.com/cityandstate/docs/csny_04092018_version .

 

This edition contains interviews with the Chairmen of the Insurance Committees in the State Senate and the Assembly, Senator Seward and Assembly Member Cahill.  Both of these gentlemen answer a question on title insurance on page 21 and I encourage you to read their comments. (I also suggest you take a look at the NYSLTA ad on page 23.)

 

For several months, NYSLTA Members and other concerned citizens have activity communicated with our legislators to repair DFS regulations that threaten our livelihood, disrupt the real estate finance marketplace and create new costs and complications for consumers, lenders and attorneys.

 

At times, it may appear our efforts are fruitless. I admit the investment is great and to date the returns have been slim. For perspective, I ask you to look closely at Chairman Cahill's reply to the title insurance question.

 

" Last year, the Assembly Insurance Committee held a hearing on the impact the new regulations are having or would have. The testimony and evidence from stakeholders and consumer advocates was compelling.

 

Since then, even more colleagues have approached me as chair of the Assembly’s Insurance Committee to discuss title insurance regulatory change.

 

In fact, more than any other single insurance topic, Assembly members from across the state have brought the concerns of their constituents regarding title insurance regulation to my attention.

 

While some would attribute the currency of the issue to heavy industry lobbying, it is clear, instead, that the disruption caused by regulatory overreach has impacted stakeholders in every phase of real estate transactions..."

 

This growing awareness and understanding of the problematic consequences of DFS regulation 208 is the result of YOUR phone calls, YOUR emails, YOUR person-to-person conversations with legislators and key staffers.

 

The process is slow but this is how we build a presence for the title insurance industry in the halls of government. One by one, one meeting at a time, with follow-up and repetition, with single-minded and consistent messaging - this is how we counter the misinformation and misunderstanding about the work we do and the financial product we provide.

 

Our work informing and educating the legislators and their staff does not end with Regulation 208. Next year and every year after that, we will function under the purview of the DFS.  Strong relationships in the legislature are our best means of counterbalancing onerous regulation.

 

If you have sent an email or made a phone call to your Senator or Assembly Member - thank you and now take the next step and meet with them in person.  If you have lobbied in the district office or in Albany - you are a champion, and we need you to bring along others as we continue the effort.

 

 

 


 

Tags:  DFS  engagement  lobbying  NY Senate  NYS Assembly  Reg 208  Regulations 

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Contact Us

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New York, NY 10271

212. 964. 3701

info@nyslta.org

Our Mission

The New York State Land Title Association, Inc. advances the common interests of all those engaged in the business of abstracting, examining, insuring titles, and otherwise facilitating real estate transactions. The Association promotes the business and general welfare of its Members and protects real property title holders’ ownership rights.