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Posted By John Sauers,
Friday, December 19, 2025
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Ontario County Clerk’s Office Announces Temporary Closure For Software Upgrade Canandaigua, NY – December 18, 2025 – The Ontario County Clerk’s Office will be implementing a significant software upgrade designed to improve efficiency and enhance public service. To complete this transition, the office will be closed to the public at the following times: - Wednesday, December 31, 2025 – beginning at 12:00 p.m.
- Friday, January 2, 2026 – closed all day
- Monday, January 5, 2026 – closed all day
County Clerk Jean Chrisman noted that this short-term closure is essential to ensure a seamless transition to the new system. The upgraded platform will strengthen document management capabilities and deliver improved services for residents and businesses across Ontario County. The Clerk’s Office thanks the public for their patience and understanding during this important upgrade. Normal recording operations will resume on Tuesday, January 6, 2026, at 8:30 a.m. For emergency filings or further information, please contact the Ontario County Clerk’s Office at (585) 396-4200 or visit the official website: https://www.ontariocountyny.gov/102/County-Clerk
Tags:
County Clerk
Ontario County
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Posted By Robert Treuber,
Friday, March 10, 2023
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Land Title Association Member Company DataTrace reports issues with land records company IQS
" (There are) sporadic outages with Info Quick Solutions (IQS) system for the below counties in New York state. ... In addition, this issue is affecting both the online system and computers at the specific counties ... The counties affected are as follows: Albany Allegany Broome Cayuga Chautauqua Columbia Cortland Delaware Essex Franklin Fulton Genesee Greene Hamilton Herkimer Jefferson Lewis Madison Montgomery Niagara Oneida Orange Oswego Otsego Putnam Rensselaer Saratoga Schohaire Steuben St Lawrence Sullivan Ulster Warren Washington Yates
Tags:
County Clerk
IQS
Land Records
service outage
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Posted By Robert Treuber,
Wednesday, January 11, 2023
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Dear Valued Customer: At the end of the day today, we received additional hardware resources to assist in the validation of servers and data. Over the coming days we expect additional infrastructure resources which will accelerate our efforts toward getting you working as quickly as possible. Internally, working with our cyber recovery team, we have implemented an additional endpoint detection and response solution which protects all of our hosted and HQ infrastructure. This solution aided in the containment and removal of suspicious files and malware resulting from this cyber-attack. The endpoint detection actively scans and monitors our entire infrastructure. This will remain in force indefinitely. Externally, we have recommended that all customers change the access password given to Cott. In addition to creating new ones, implementing a multi-factor authentication password, and only enabling the access for Cott staff when you need assistance, are ways to protect your network. These are some of the steps that allow us to work together and to be as secure as we can in our partnership. As I mentioned yesterday, the work this week will consist of: integrating additional space, copying what we have, working to restore full functionality while analyzing and validating every step of the way. Being diligent requires patience which I have personally run out of! I am sure you have too. I can only hope to bring you better news with each passing day. Thank you for your understanding. I will keep you updated throughout the week. Deborah Ball, CEO Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o)
800-588-2688 M-F 7am-6pm Eastern | f)
866-540-1072
Tags:
Cott Systems
County Clerk
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Posted By Robert Treuber,
Tuesday, January 10, 2023
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Customer Update – January 9, 2023
Dear Valued Customer:
Last night and today our team of
specialists have continued to carefully bring our systems out of
“protection mode.” I support our very conservative approach of copying
all data and images prior to completing their examination
and validation. While this approach requires space and time, it is the
safest way to operate.
As I have mentioned previously, we are working with cyber specialists
every step of the way and are taking no risks with your data. The team
is working in shifts, 24 x 7, to bring your offices back on-line as soon
as possible. Nothing is more important.
The work this week will consist of: integrating additional space,
copying what we have, working to restore full functionality while
analyzing and validating all slices of data.
Regardless of our conservative approach, we recognize the critical
situation we are all in and work with the utmost sense of urgency.
Thank you for your understanding. I will keep you updated throughout the week.
Deborah Ball, CEO Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o)
800-588-2688 M-F 7am-6pm Eastern | f)
866-540-1072
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Tags:
Cott Systems
County Clerk
cybersecurity
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Posted By Robert Treuber,
Sunday, January 8, 2023
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| Our IT team and technical cyber specialists worked over the weekend to try to bring our systems back to full functionality. However, recovering from the cyber-attack is still dominating our systems. The cyber recovery phase requires several steps. To complete those steps, we continue to need much more space than we normally use for operations. With the worldwide hardware shortage, even emergency orders are taking too long. Over the weekend we had: one promised order never appeared, one order was found to be not compatible (though the dealer had insisted it would be), one small order finally arrived today that has allowed us to begin to work on some of the necessary basic functions. On Tuesday, January 10, we expect a substantial shipment to arrive. Once it arrives, we estimate that we will need 24-48 hours to work with our technical experts to bring the system up then verify and validate all data. I am disappointed that this process is so lengthy. Last week, we hurried to give all customers the option of working again. I was very encouraged! However, the combination of everyone going on-line at once, along with our cyber recovery steps continuing to run, overloaded our system and it went into “protection mode.” We cannot let that happen again. As we become fully functional, we will methodically bring customers back on line. Unfortunately, we must take this day-by-day and the timeline cannot be established yet tonight. We will continue to inform you as soon as we know more so that you may plan your week. I wanted to be able to provide you with better news tonight. I am so sorry we are all dealing with this terrible situation. Deborah Ball, CEO |
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| Cott Systems, Inc.|2800 Corporate Exchange Dr., Ste.300|Columbus, OH 43231
o) 800-588-2688 M-F 7am-6pm Eastern|f) 866-540-1072 | | |
Tags:
Cott Systems
County Clerk
Land Records
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Posted By John Sauers - Frontier Abstracrt & Research,
Tuesday, January 3, 2023
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Customer Update – January 2, 2023
Dear Valued Customer,
During
the past 24 hours, we have confirmed that all databases are complete
and in good order. We continue to run maintenance checks to verify all
back-up systems are working as intended. As of this moment, we have 93%
of the infrastructure fixed and running and we are working with Citrix
to check connectivity.
I
was hopeful that our applications would be back online for you Tuesday.
I am sorry but that will not yet be possible. We are still testing
basic functionality and will move to more detailed testing later this
evening to make sure the programs are working as intended.
I
am so encouraged that no data was lost or damaged. Our teams are
working as fast as possible to verify the applications are working
properly. While I still do not have an absolute timeline, I am hoping
Wednesday they will have made enough progress to put you back in
business.
Please accept my apologies and appreciation for your understanding.
Deborah Ball, CEO Cott Systems, Inc. | 2800 Corporate Exchange Dr., Ste.300 | Columbus, OH 43231
o)800-588-2688 M-F 7am-6pm Eastern | f)866-540-1072
Tags:
County Clerk
cybersecurity
Land Records
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Posted By Robert Treuber,
Monday, January 2, 2023
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Posted By Robert Treuber,
Wednesday, December 28, 2022
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[Note - Cott systems provides land recordation services in 17 states, including several NY counties] To all valued Cott customers, As you know, on Monday, December 26, Cott Systems identified some unusual activity on our servers. In an abundance of caution, we disconnected all of our servers to isolate that activity within our environment. We then immediately engaged cyber specialists to investigate the event and they began a forensic analysis. It has been determined that Cott Systems is the victim of an organized cyber-attack. We have notified the FBI. Both the FBI and Homeland Security have indicated that they are aware of, and have been investigating, this particular group of criminals who operate worldwide. We will be sharing information as we proceed. We are working 24 x 7 with the forensic specialists to review all affected systems. While this is being completed, they are also working with us to identify ways to securely rebuild processes and restore functionality. There are many steps involved in the recovery from this cyber-attack. At this time, we are not able to give you a date when we will be fully operational or when connectivity and all of your services will be restored. You will be kept informed by a daily update. Finally, we are working on methods for you to be able to continue to at least manually process transactions. These will be provided in additional communications once we work out the details. Cott Systems exists to serve you. We acknowledge that time is of the essence and this is an emergency situation. Please accept our sincere apologies for the impact that this cyber-attack is having on your office. Thank you, |
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| | Customer Support| Cott Systems
Cott Systems, Inc.|2800 Corporate Exchange Dr., Ste.300|Columbus, OH 43231
o) 800-588-2688 M-F 7am-6pm Eastern|f) 866-540-1072|e) support@cottsystems.com | | |
Tags:
county clerk
cyber
cybersecurity
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Posted By Robert Treuber,
Friday, September 16, 2022
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Media coverage of the Suffolk County computer outage has focused on public safety issues. We have not seen official reports related to land recordation. The following links were posted September 13th and 14th. https://www.wshu.org/long-island-news/2022-09-13/suffolk-county-moves-its-online-services-to-temporary-website-following-cyberattack https://www.nbcnewyork.com/news/local/crime-and-courts/cyberattack-on-long-island-disrupts-government-agencies/3864176/ https://riverheadlocal.com/2022/09/13/county-it-systems-crippled-with-websites-email-down-five-days-after-discovery-of-cyberattack/ NYSLTA will issue email alerts only if the information is from an official source and is verifiable. The NYSLTA Land Records Committee is in contact with the Office of the County Clerk and other officials, by phone and in-person.
Tags:
County Clerk
cybersecurity
Suffolk
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Posted By Robert Treuber,
Friday, February 18, 2022
Updated: Friday, February 18, 2022
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We received the following from the Office of the Suffolk County Clerk
................................................. Did you know?
rpGIS will be retired as of March 1, 2022
Please be sure to familiarize yourself with OLIVE before rpGIS is replaced.
OLIVE (Online Land Integrated Viewer Express) Real Property Tax Maps will replace the current rpGIS tax map program all Tax Maps have been imported into OLIVE.
Enhancements
• Improved zooming and panning capabilities.
Instructions
• Open shortcut on desktop
• Enter Webkiosk Username, Password and click Log In the account balance will display. (Must be logged in to purchase)
• Select tab Current, Key/Index Map, Archives, or 1981 Tab.
• Select the Town using dropdown menu.
• Enter the Section Number (5 digits).
• To include villages in your search, check the Include
Villages box.
• Click Search
• Highlight row in search results and click Retrieve
Map, map will load in separate viewer window.
• To purchase full size copy ($5.00) click the email
icon before panning or zooming.
• To view/purchase details on a particular area of
the map use the mouse wheel to zoom in and out,
drag to pan the image; fee for all purchases on a
zoomed in image is $0 .25.
• Problem purchasing a map? Please email
countyclerk@suffolkcountyny.gov with map details.
Tags:
County Clerk
Land Records
Suffolk
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