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You Are Doing It Wrong

Posted By Robert Treuber, Friday, July 15, 2016
Updated: Friday, July 15, 2016

A recent story in ALTA's Title News highlighted some habitual terms we use when talking about our industry.

 

The article went further, using consumer research, to show how these habits get in the way of clear communication and it offered some helpful alternatives.

 

I am posting the link here because  I think we can do better when speaking to legislators and their staff, as well as the DFS and the Governor's staff.

  

http://www.alta.org/news/news.cfm?newsID=31802&eID=0

 

Save the jargon for when we are speaking to each other. Otherwise, use plain English.

Tags:  ALTA  change management  communication 

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The New York State Land Title Association, Inc. advances the common interests of all those engaged in the business of abstracting, examining, insuring titles, and otherwise facilitating real estate transactions. The Association promotes the business and general welfare of its Members and protects real property title holders’ ownership rights.